Terms of Services & Refund Policy
TERMS OF SERVICES
The terms and conditions outlined below are of a general nature. Certain services may be subject to specific terms and conditions, which will be included in each corresponding invoice.
General Terms and Conditions
- By making a reservation and payment, the traveler (“Customer”) acknowledges that they have read, understood, and agreed to all terms and conditions herein.
- The Company reserves the right to amend or update these terms and conditions at any time without prior notice. The latest version shall apply once published on the Company’s official website.
Reservation & Payment
All reservations are considered valid only after the Company has received a successful payment confirmation.
Payments may be made via cash, PayPal, bank transfer, Virtual Account, and international credit cards (Visa, MasterCard, or other cards supported by the payment gateway).
The transaction amount will be charged in the currency stated in the system. If the issuing bank uses a different currency, the conversion will follow the policies of the issuing bank.
All payments are processed securely through an internationally certified payment gateway (PCI DSS Compliant).
The Company does not store customers’ credit card details.
Transaction Confirmation
Upon successful payment, the Customer will receive a confirmation email along with an updated invoice and an e-voucher/reservation from the Company.
If the payment fails or is declined, the reservation will be deemed invalid, and the Customer must complete the payment again using an alternative method.
Customer Obligations
- Provide accurate and valid personal data and information.
- Be fully responsible for any errors in the data submitted, whether intentional or unintentional.
Company Obligations
Provide services in accordance with the package or product that has been booked and paid.
Maintain the confidentiality of customer data in accordance with the privacy policy and applicable regulations.
Force Majeure
The Company shall not be held liable for any delays, changes, or cancellations of services caused by force majeure events, including but not limited to natural disasters, civil unrest, government policies, pandemics, or other circumstances beyond the Company’s control.
REFUND POLICY
This constitutes the general refund policy. Specific refund amounts and schemes may vary depending on the service and will be detailed in the corresponding invoice.
Cancellation Request by the Customer
Cancellation requests must be submitted in writing through the Company’s official communication channels via WhatsApp and email.
A cancellation fee will apply depending on the type of service booked (e.g., transportation tickets, accommodation, or tour packages).
The refundable amount will be deducted for administrative fees, cancellation charges, currency conversion costs, and third-party service fees (payment gateway/bank).
Company-Initiated Cancellation
In the event that the Company is unable to provide the service due to operational reasons or force majeure, the Company reserves the right to offer:
a) Rescheduling without additional charges; or
b) Partial or full refund in accordance with the applicable policy for each service.
Refund Procedure
Refunds will only be processed to the original account or credit card used at the time of transaction.
The estimated refund processing time is 7–21 business days, subject to the policies of the issuing bank and payment gateway.
The Company shall not be held responsible for any discrepancies in refund amounts resulting from currency exchange rate fluctuations or additional charges imposed by international banks.
Non-Refundable Items
Certain services are non-refundable, including but not limited to:
- Promotional tickets or special discounted tickets.
- Tour packages with last-minute booking terms.
- Services explicitly stated as “non-refundable” at the time of booking.
